Privacy Policy

This Privacy Policy explains how Rivane ("Rivane", "we", "us", or "our") collects, uses, discloses, and safeguards information when you visit our website, create an account, or use our finance and accounting platform (together, the "Service").

By accessing or using the Service, you acknowledge that you have read and understood this policy. If you do not agree with our practices, please do not use the Service.

This policy applies to information we process as a controller. Where we process information on behalf of a customer as part of the Service, we do so as a processor under the terms of our customer agreements.

We collect information you provide directly to us, such as your name, email address, company details, and any content you submit when you register, contact us, or request a demo.

We also collect information automatically when you use the Service, including device identifiers, browser type, IP address, pages viewed, and usage patterns gathered through cookies and similar technologies.

When you connect third-party accounting or banking systems, we receive financial data from those integrations solely to provide the features you have enabled.

We use the information we collect to operate, maintain, and improve the Service, to authenticate users, and to provide customer support.

We may use your contact details to send administrative messages, product updates, and, where permitted, marketing communications that you can opt out of at any time.

We use aggregated and de-identified data to analyze trends, monitor performance, and develop new features. This data does not identify you individually.

We do not sell your personal information. We share information only as described in this policy or with your consent.

We may share information with service providers who perform functions on our behalf, such as hosting, analytics, and payment processing, under contracts that require them to protect your data.

We may disclose information if required by law, to enforce our agreements, or to protect the rights, property, or safety of Rivane, our users, or the public. In a merger, acquisition, or asset sale, information may be transferred as part of the transaction.

We maintain administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, or alteration.

These measures include encryption in transit, access controls, and regular security reviews. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements.

When information is no longer required, we take reasonable steps to delete or anonymize it in accordance with our retention schedules.

Depending on your location, you may have the right to access, correct, delete, or port your personal information, and to object to or restrict certain processing.

You may also have the right to withdraw consent where processing is based on consent, and to lodge a complaint with a supervisory authority. To exercise any of these rights, contact us using the details below.

We use cookies and similar technologies to remember your preferences, keep you signed in, measure how the Service is used, and improve your experience.

You can control cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of parts of the Service.

Where analytics are permitted, we also use a session recording tool that replays how visitors navigate the site so we can find broken or confusing areas. Form inputs are masked before recordings are stored, so we never capture what you type. Recording stops as soon as you opt out. See our Cookie Policy for detail.

We may process and store information in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your jurisdiction.

Where we transfer personal information across borders, we use appropriate safeguards, such as standard contractual clauses, to protect that information.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

If you have questions or requests regarding this Privacy Policy or our data practices, please contact us at privacy@rivane.ai.

You may also reach us through the contact page on our website. We will respond to inquiries within a reasonable timeframe.